AA Insurance car claim?


Why you may not want to claim on your insurance after a no-fault accident. Compare our services to those provided in your policy, contact us today.



Get free independent alternative advice by calling Car Call today on the number above and compare our services to that of your insurance company after an accident.

If you have recently had a road traffic accident and you are with AA Car Insurance, you may naturally be looking to make a car claim on your policy.

However, did you know that if you are not responsible for the accident, Car Call can resolve your accident independently of your insurer and without a policy claim?

Our alternative accident assistance helps thousands of motorists every year get the help and repairs that they need – but without a claim on your car insurance.

If you were not responsible for the accident and you claim on any insurance policy, you could find yourself having to pay any excess you may have before the repairs are started on your car.

Our alternative claims assistance enables you to avoid this completely, simply call 0330 058 1704.

We and our partners offer non-fault accident assistance that takes care of your repairs, the need for a temporary hire-vehicle and also provides legal support.

What about the costs? Well we recover them directly from the at-fault driver's insurer on your behalf.

An advisor will take the details of your accident and if your vehicle is un-roadworthy, organise a like-for-like replacement hire-car for you. This would typically be delivered to your home or place of work and within 3 hours of starting your claim with us.

We and our partners arrange for your car repairs to be carried out at one of our approved accident repair centres, or if you have a prefer - at a repair centre your own choice.

We will keep you informed about the progress of your claim and advise you on any other issues or concerns that you may have.

Need legal advice or assistance? Our partner solicitors provide this as part of the service. Once again these costs will be recovered on your behalf.

If you would like to find out if we can assist you after your accident, or you would just like some advice, call 0330 058 1704 and we will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury