Accident Management for luxury cars


If you drive a luxury car or prestige car, it makes sense to get the best possible assistance to resolve your accident issues. Car Call accident management provides a level of service that is above and beyond that of your average insurance provider.



If you drive a luxury vehicle, and it is damaged by a careless driver, why put up with a replacement that does meet your high standards of performance and comfort?

What’s more, why should you have to pay more for your insurance in the future when you were not even responsible for the accident?

We fully appreciate this, that’s why we ensure this does not happen.

Using our independent claims service enables you to have an alternative to a claim on your car insurance.

To find out more, call now on 02392 484 244 for help and advice.


Have a choice as to who repairs your vehicle

Our accident management service also enables you to have a choice, when it come s to your vehicle repairs.

Your insurer is likely to choose a repairer that suits their best interests – not yours.

We can arrange for repairs to your vehicle at one of our network of manufacturer approved accident repair centres OR you can choose the repairing garage yourself.

If you wish to specify the repairer yourself, let us know and we can arrange this for you.


Why accident management?

We and our partners help thousands of people every year resolve their accident related issues.

We operate independently of any insurer, so we focus on arranging the best possible assistance for our clients – not what is best for their insurer.

The benefits of Car Call accident management include: -
  • The supply of an appropriate quality comparable replacement vehicle to use whilst yours is being repaired, typically within 3 hours of starting your claim

  • Your replacement can be delivered to your home or place of work

  • We provide an alternative to a claim on your own insurance policy

  • You do not have to pay your excess

  • Your future insurance premiums should not be affected by our alternative accident assistance

  • Your vehicle repairs are arranged at an appropriate manufacturer approved accident repair centre or at a repairer you specify

  • We keep you informed at every stage of the process

  • We also arrange legal assistance if you require it, for all your accident related issues



To find out how more, call 02392 484 244 and we will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a comparable replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a comparable replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury