Accident claim with Citroen Car Insurance?


Why you may not want to claim on your insurance after a no-fault accident. Compare our services to those provided in your policy, contact us today.



Get free independent alternative advice by calling Car Call today on the number above and compare our services to that of your insurance company after an accident.

If you have been involved in a car accident, obviously you will need to get your Citroen repaired. If you were at-fault for the accident, you will of course have to contact Citroen Car Insurance in order to do this.

If you were not the person responsible for the accident however – you also have the option to get independent accident assistance without a claim on your car insurance.

Find out why thousands of drivers every year use our independent accident assistance instead of a claim on their own car insurance.

Call 0330 058 1704 and we will be happy to help.

Any road user involved in an accident that was not their fault can choose to receive accident assistance from the insurer of their vehicle, or independently using our independent claims assistance service.


What are the advantages of your independent claims assistance?

In a nutshell, you get your car repaired and a like-for-like replacement hire-car to use – but without a claim on your car insurance.

An insurer will almost certainly require you to pay the excess on your policy even if you were not the person ‘at-fault’. What’s more - its likely they will also increase your next insurance premium because of your non-fault claim.

At Car Call we and our partners independently help thousands of road users every year get their vehicles repaired, supply them with a temporary replacement and provide legal assistance.

We recover all the costs involved directly from the at-fault driver’s insurer on your behalf – there is no claim on your car insurance at all.

What we provide:

  • We and our partners make the arrangements for all the services you require

  • If your car is unroadworthy, we can provide you with a like-for-like replacement hire-car

  • We will arrange for the repairs to your car to be carried out at one of our network of approved accident repair centres

  • Your repairs can alternatively be carried out at an accident repair centre of your own choice

  • Legal advice and assistance is available from our partner solicitors for issues such as the recovery of costs or claims for injury compensation



To find out how we can help you, call 0330 058 1704 and we will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury