Avoid claims on your motorcycle insurance if you are not at-fault


Car Call and our partners can independently help you get your motorcycle repaired without having to make a claim on your own insurance policy.


Why not just claim on my insurance? Any kind of claim on an insurance policy invariably means you will have to pay your excess before your bike will be repaired – you then have to claim this back months later from the at-fault driver’s insurer.

In addition to this, your next insurance premium will also increase – despite you not being at-fault. Oh, and you will lose your no-claims bonus as well. It’s not great is it?

Our independent non-fault claims service provides the assistance you need, without an insurance claim and without you incurring any extra costs – which is as it should be.

For free independent advice and assistance with your motorcycle accident claim, 02392 484 244 and we will be happy to help.


How we assist you

You receive exactly the same accident assistance you would expect from a fully featured motorcycle insurance policy.

All the costs and charges associated with our services are recovered directly from the at-fault driver’s insurer.

We arrange the following assistance for you: -

  • You get a like-for-like replacement motorcycle or a hire car (if you have a full licence) while your bike is off the road and/or being repaired

  • Repairs to your motorcycle will be carried out at an approved repairer or a repairer of your own choice

  • Legal assistance will be arranged to deal with loss of earnings, damaged property or pursue a claim for injury compensation

  • We even report the claim to your insurer for “information purposes only”, so a claim is not made on your insurance policy



To get your motorcycle repaired without making a claim on your insurance, call us on 02392 484 244 and we will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury