Axa Motor Claims


Why you may not want to claim on your insurance after a no-fault accident. Compare our services to those provided in your policy, contact us today.



Get free independent alternative advice by calling Car Call today on the number above and compare our services to that of your insurance company after an accident.

If you are with Axa Insurance you would normally get in touch with the Axa car accident claims line following your accident. For independent advice and assistance with car accident claims call 0330 058 1704 and we will be happy to help.

If you are involved in a road accident, it is likely that you will have to pay any excess you have on your policy, regardless of who was at-fault for the accident.

If you were not at-fault for the accident, you are entitled to make your accident claim independently of your insurer.

Having a large excess on your policy can be a good way of keeping your insurance costs down, but having to find a large sum of money at short notice is not easy for many people.

When we help our customers make accident claims, you do not have for them to pay any costs themselves because we can recover costs directly from the insurer of the person responsible on your behalf.

As your insurer does not deal with your claim, your renewal premiums should not be affected as a result of our claims process and you will almost certainly have no excess to pay.


What services do we provide?

Our aim is to help you get your vehicle restored to its pre-accident condition whilst also minimising the disruption and expense can often result in weeks that follow.

We manage the whole process for you, so you are free to get on with your daily activities.

The service we provide is detailed below.

  • We will deliver a like-for-like replacement for your un-roadworthy vehicle, typically within 3 hours of starting your claim

  • The damage to your vehicle will be assessed by an independent engineer

  • Repairs will be arranged at approved accident repair centre in your local area

  • All your repairs are fully guaranteed

  • You can choose the repairing garage yourself if you wish

  • The solicitors we work with will help you with accident related issues

  • Costs are recovered from the at-fault drivers insurer on your behalf


To find out how can help with your accident claim, call us on 0330 058 1704 and we will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury