Car accident vehicle recovery


Why you may not want to claim on your insurance after a no-fault accident. Compare our services to those provided in your policy, contact us today.



Get free independent alternative advice by calling Car Call today on the number above and compare our services to that of your insurance company after an accident.


Get your vehicle recovered today – without a claim on your insurance

Car Call independently assists thousands of people every year after non-fault accidents in their vehicles. We can provide the all the assistance you would expect from your insurer, as an alternative to a claim on your policy.

We will recover your vehicle from the roadside and take it to one of our UK network of approved accident repair centres. In addition to this, we will arrange your repairs, provide you with a replacement like-for-like hire-car and legal assistance if you need it.

To get your car recovered today and start your independent accident claim, call 02392 484 244 and see how our assistance compares to a claim on your policy.


Does that mean I have no excess to pay and I keep my no-claims bonus?

Absolutely.

You will have to inform your insurer but only for ‘information purposes only’ so that way they know not to start a claim and you have fulfilled the terms and conditions of your policy.

A no-fault claim on your insurance would usually mean you have to both pay your excess and lose your no-claims.

Our alternative accident assistance enables you to get your vehicle repaired, a suitable replacement and legal assistance without paying your excess, losing your no-claims bonus and potentially increasing the future cost of your car insurance.


How is it paid for?

We and our partners will recover the cost of your assistance directly from the at-fault driver’s insurer on your behalf when everything is complete.


What will you do for me?

We and our partners provide comprehensive accident assistance that is not limited by the cover offered by any insurer.

  • We provide an alternative to a claim on your insurance policy

  • Your vehicle is recovered from the scene of the accident

  • You don’t pay your excess or lose your no-claims bonus

  • We deliver a like-for-like replacement for your vehicle if yours is un-roadworthy and/or being repaired

  • Your replacement is delivered typically within 3 hours of accepting your claim

  • We arrange your repairs at one of our approved accident repair centres

  • Repairs can alternatively be arranged at a garage of your own choice

  • Our partner solicitors will provide assistance with the recovery of accident expenses, lost earnings or claims for a personal injury claim

  • We provide help 24/7 - for all your claim enquiries



To get your vehicle recovered or find out more about our service, call 02392 484 244 and we will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered, and information given on this page is provided by Car Call and its partners, no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury