Cookie Policy

What are cookies? A cookie is a small file downloaded on to your computer or device when you access certain websites. Generally cookies identify you through your IP address and do not collect information about your identity. For more information about cookies please visit www.allaboutcookies.org or www.youronlinechoices.org


How do we use them?


Cookies allow us to distinguish you from other users of the website and help us to provide you with a good experience when you browse our website and also allow us to improve our site.

We use cookies for 2 reasons:


1) To understand what brought you to the website and what pages you visited.

2) To remember your preferences when you return to our website.


Cookies used on our website


Session Cookies: these are temporary cookies that remain in the cookie file of your browser during a browser session.


Persistent Cookies: these cookies remain in your browser file between browser sessions and are used to recognise you when you return to the website.


Analytical Cookies: Analytical cookies allow us to recognise and count the number of visitors and see how visitors move around the site when they're using it. This helps us to improve how the website works, for example by making sure users are finding what they need easily. We do not collect information which identifies users. Information collected is aggregated and anonymous.


Read more about the individual analytical cookies we use and how to recognise them here


Third Party Cookies: Our website links to a third party website (Twitter) which may download cookies to your device. These cookies are not under our control and you should check the relevant third party websites for more information about the use of these third party cookies.


You can find out more information about the cookies we use and the purposes for which we use them in the table below:


Cookie
Purpose
Google Analytics 1) Track the number of times a visitor has been to the site pertaining to the cookie, when their first visit was, and when their last visit occurred.

2) Take a timestamp of the exact moment in time when a visitor enters a site.

3) Take a timestamp of the exact moment in time when a visitor leaves a site.

4) Track where the visitor came from, what search engine they used, what link they clicked on, what keyword they used, and where they were in the world when they accessed the website.

Cookie Policy Allows our site to remember that you have accepted our cookie policy.

Mobile Redirect Allows our site to format certain pages specially for mobile devices.

Twitter Helps Twitter count the number of users that have seen a particular embedded Tweet or timeline.


You control the cookies we use


You can manage cookies by changing your browser settings to block or delete cookies. To find out how to do so visit www.allaboutcookies.org

If you block all cookies your user experience may be degraded.

If you have any queries please contact us.

By continuing to use our website, you agree to our use of cookies described above.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury