Direct Line multi-car insurance claims
Why you may not want to claim on your insurance after a no-fault accident. Compare our services to those provided in your policy, contact us today.
Get free independent alternative advice by calling Car Call today on the number above and compare our services to that of your insurance company after an accident.
If you have a Direct Line multi-car insurance policy you would normally get in touch with the Direct Line car accident claims line following your accident. For independent advice and assistance with car accident claims call 0330 058 1704 and we will be happy to help.
If you have been involved in a car accident that was not your fault, there is an alternative to using your insurer to make a claim that also protects your no-claims bonus.
We provide our customers with the opportunity to make a claim independently of their insurers, regardless of their existing type of cover.
Thousands of customers benefit from our service every year, getting top quality vehicle repairs and like-for-like replacement vehicles following accidents that were not their fault.
Because there is an alternative to a claim on your own insurance policy, you will not have to pay your excess and you're next year's insurance premiums should be unaffected.
We will organise all the services you need and when your claim is complete, recover the costs directly from the insurer of the at-fault driver on your behalf.
Our service at a glance
|Can I get a like-for-like replacement vehicle?||Yes|
|Can my replacement be delivered to home or work?||Yes|
|Can you organise the repairs to my car?||Yes|
|Can I choose the repairing garage?||Yes|
|Guaranteed accident repairs?||Yes|
|Ethical solutions with the best possible settlement?||Yes|
|An alternative to a claim on my own insurance?||Yes|
|Can you just give me some free advice?||Yes|
To find out if we can help with your accident claim, just call 0330 058 1704 and we will be happy to help.
Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.
No need to claim on your insurance
However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.
We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.
No excess to pay
This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.
By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.
Receive a like-for-like replacement hire vehicle
Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.
Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.
So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.
Manufacturer approved vehicle repairs
Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.
Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.
They issues they can assist you with include:
- Recovery of the cost of the replacement hire-vehicle
- Recovery of the cost of uplifting your damaged vehicle
- Recovery of all repair costs
- Recovery of the cost of damaged of personal items
- Seeking financial compensation for an injury