Do I have to claim on my Direct Line car insurance?

Why you may not want to claim on your insurance after a no-fault accident. Compare our services to those provided in your policy, contact us today.

Get free independent alternative advice by calling Car Call today on the number above and compare our services to that of your insurance company after an accident.

It’s up to you. If your policy provides the legal cover and the assistance you require and you are not concerned about the effect your claim may have on your future insurance costs – you may choose to claim on you own insurance policy.

However using our alternative claims assistance allows you to get your vehicle repaired, a suitable replacement and legal assistance all without potentially losing your no-claims bonus and increasing the future cost of your car insurance.

If you have a Direct Line car insurance policy you would normally get in touch with the Direct Line car accident claims line following your accident. For independent advice and assistance with car accident claims call 0330 058 1704 and we will be happy to help.

If the accident you were involved in was not your fault, we may be able to offer there is an alternative to a claim on your own policy. We independently help thousands of customers every year with their road accident claims.

We and our partners can provide the services you need and recover the costs directly from the at-fault drivers insurer on your behalf, so it is not usually necessary to make a claim on your own insurance policy.

If you are looking for assistance following a road traffic collision, there are a number of services you are likely to need to help you resolve your accident issues.

The two services you are likely to need as a priority are to get another vehicle to use if yours is un-roadworthy and to start the repair process as soon as possible.

Our aim is to firstly get you into a like-for-like replacement vehicle typically within 3 hours of starting your accident claim. This enables you to get on with your daily activities whilst we get on with helping you through the rest of your claim.

Once your replacement vehicle is arranged, we will then get an independent engineer to assess the damage to your vehicle and find an approved accident repair centre to start the repair process.

Our repair centres are chosen and approved based on their facilities, standards of repair and the level of customer service they provide. The repairs to your vehicle are fully guaranteed, so you can be assured that the repairs will be carried out to a standard you are happy with.

What else is included with our service?

You may require professional legal assistance as a result of your accident. This may involve help to recover the cost of lost or damaged property, expenses, loss of earnings or help with an injury compensation claim.

If the road accident you were involved in was not your fault, we will recover the costs associated with your claim directly from the insurer of the at-fault driver. So you will almost certainly not have to make a claim on your own insurance policy, have any excess to pay and your renewal premiums should not be affected.

If you have any questions about our service, simply call 0330 058 1704 and we will be happy to help, or alternatively complete the short form on the right hand side of this page and we will call you back.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.

No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury