Do I have to claim on my Zenith car insurance?


Why you may not want to claim on your insurance after a no-fault accident. Compare our services to those provided in your policy, contact us today.



Get free independent alternative advice by calling Car Call today on the number above and compare our services to that of your insurance company after an accident.

It’s up to you. If your policy provides the legal cover and the assistance you require and you are not concerned about the effect your claim may have on your future insurance costs – you may choose to claim on you own insurance policy.

However using our alternative claims assistance allows you to get your vehicle repaired, a suitable replacement and legal assistance all without potentially losing your no-claims bonus and increasing the future cost of your car insurance.

If you are with Zenith Insurance you would normally get in touch with the Zenith car accident claims line following your accident. To find out how the benefits of an independent accident claim compares to a claim own your own policy, call now on 0330 058 1704 for help and advice.

If you have recently had a car accident, you will obviously be looking to get your car repaired back to its pre-accident condition. In the meantime you will also need a replacement vehicle to use whilst yours is out of action.

These are problems your insurer would normally deal with, but this means making a claim on your policy. Making a claim on your policy may of course be unavoidable if you were responsible for the collision occurring.

If you feel that you were not at-fault for the collision, you actually have two options available to you.

You could make a claim on your policy and pay the excess if you have any, or we could assist you to make your claim independently of your insurer and there should be no excess to pay.

When we deal with you accident claim, we provide the assistance you need to keep you mobile whilst ensuring that your vehicle is repaired back to its pre accident condition. The costs associated with your claim are recovered directly from the insurer of the at-fault driver.

The services we provide are the same for all our customers regardless of the type of vehicle you drive or the type of cover you may have. Depending on the circumstances of your accident, we and our partners can provide the following services for you:

  • Deliver a like-for-like replacement for your vehicle if it is un-roadworthy or being repaired

  • We arrange for your replacement vehicle to be delivered typically within 3 hours of starting your claim

  • The extent of the damage to your vehicle is assessed by an independent automotive engineer

  • Your vehicle will be booked into of one of our quality approved accident repair centres

  • Should you wish to use a specific garage for your repairs, let us know and we will arrange this for you

  • If you are looking to recover the cost of damaged property or pursue a compensation claim for an injury, the solicitors we work with will be happy to help

  • Contact us at any time to find out how the claim is progressing


If you would like to know how we could help you or you would just like some advice, call us on 0330 058 1704 and we will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury