Do you need to make a car accident claim with Hastings Premier Car Insurance?


Why you may not want to claim on your insurance after a no-fault accident. Compare our services to those provided in your policy, contact us today.



Get free independent alternative advice by calling Car Call today on the number above and compare our services to that of your insurance company after an accident.

If you are considering a car accident claim on your Hastings Premier car insurance and you were not the person at-fault – you should know that a claim on your car insurance policy is not your only option.

Car Call and its partners may be able provide accident assistance to anyone independently of their insurer.

To find out why our customers use us, call us now on 0330 058 1704 for help and advice.

Everyone has the right to choose to who repairs their vehicle and if you did not cause the accident, you also have the right to decide who arranges this assistance for you.


Why do thousands of motorists every year use our service?

Typically, an insurer will require you to pay your policy excess, whether you were at-fault or not.

The same also applies to your no-claims bonus, you are still likely to lose it because of a non-fault claim. What’s more, you will probably be viewed as ‘more likely’ to have another accident in the future and so your next insurance premium could also go up.

We operate entirely independently of any insurance provider. This means there is no claim on your own policy - so you have no excess to pay and your renewal premium should not be affected.

It does not matter at all to us what type of cover you may have either – as long as you have valid insurance. Our service is provided as an alternative to any non-fault car insurance claim.

We and our partners provide a comprehensive range of post-accident assistance for you:

  • No claim on your own insurance policy

  • No excess to pay

  • We and our partners provide a like-for-like replacement vehicle for you to use whilst yours is repaired

  • Your replacement vehicle is delivered typically within 3 hours of starting your claim

  • Repairs to your vehicle are arranged at an approved accident repair centre that is local to you

  • Legal assistance is provided for you by our partner solicitors

  • The costs associated with your assistance is recovered directly from the at-fault driver’s insurer on your behalf

  • You get 24/7 advice and support



To find out more about our non-fault claims assistance, just call 0330 058 1704 and we will be happy to help

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury