Get my car recovered after an accident


Why you may not want to claim on your insurance after a no-fault accident. Compare our services to those provided in your policy, contact us today.



Need your car recovered after an accident? Call us on 02392 484 244 to get assistance now.

We will arrange for your car to be taken to an approved accident repair centre or to a repairer of your choice.

If you were not the person responsible for the accident, we can also arrange for your car to be recovered and repaired – without a claim on your car insurance.


Don’t I have to get assistance from my insurer?

No, you can choose to make a claim on your insurance policy if you wish, or you can alternatively use our independent accident assistance – which will avoid the many disadvantages of a policy claim.


How is your service different to an insurance claim?

If you claim on your insurance to resolve a ‘non-fault’ accident, you will almost certainly have to pay your excess and the cost of your insurance will probably increase when you renew your policy.

Because we independently provide the help that you need and recover the costs back from the at-fault driver’s insurer – no claim is made on your insurance policy, so you have no excess to pay and the cost at renewal should not increase as a result.

Will I get a courtesy car?

Well actually we can do better than that. We will arrange for a like-for-like replacement hire-car to be delivered to you, typically within 3 hours of accepting your claim.

We even look to provide you with a vehicle that is of a similar make, model and engine size to your own.


What about my car repairs?

We have a network of approved accident repair centres which we know and trust to deliver the high standard of repairs that our customers expect.

If you would like your vehicle repaired at a specific garage - just let us know and we can arrange this for you.


Can you help me get compensation for an injury?

Our partner solicitors will provide assistance with the recovery of lost earnings and if you choose to do so, help you pursue a compensation claim for an injury. They deal specifically with road accident related issues and will of course look to achieve the best possible outcome for you.

To find out more about our services call 02392 484 244 or make an enquiry here and will call you back.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered, and information given on this page is provided by Car Call and its partners, no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury