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Motor Accident?

How do I report a claim to
Hastings Direct?


Why you may not want to make a claim on your own policy. Compare our services to those provided in your policy, contact us today.

Car Call Claims line

Get free independent alternative advice by calling Car Call UK today on the number above and compare our services to that of your insurance company after an accident.

If you have a Hastings Direct car insurance policy you would normally get in touch with the Hastings Direct car accident claims line following your accident. For independent advice and assistance with car accident claims call 0330 058 1704 and we will be happy to help.

If you have been involved in a non-fault accident you may want to consider making an accident claim independently of your insurer.

Making a claim in this way could have potential benefits over a claim on your own policy. We provide services such as a replacement vehicle and legal assistance which may not be available to you on your existing policy.

If you don't make a claim on your insurance policy, there will be no requirement to pay your excess and then try to claim it back at a later date.

When we handle your claim, we and our partners can provide the following services for you and simply recover these costs on your behalf from the insurer of the at fault driver.

  • Provide a like-for-like replacement vehicle for you to use whilst yours is off the road or being repaired

  • Arrange guaranteed repairs for your vehicle at an approved accident repair centre, or a repair centre of your own choice

  • Complete assistance with any legal issues that may have arisen as a result of your accident

  • Prompt help and advice from one of our experienced UK based claims handlers


To find if we can help you following your accident, just call us on 0330 058 1704 or send us your contact details using the form on this page.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call UK and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.
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