How do I report a claim to Insure Wiser Insurance


Why you may not want to claim on your insurance after a no-fault accident. Compare our services to those provided in your policy, contact us today.



Get free independent alternative advice by calling Car Call today on the number above and compare our services to that of your insurance company after an accident.

If you have an Insure Wiser car insurance policy you would typically call the Insure Wiser car accident claims line following an accident. For independent advice and assistance with car accident claims call 0845 676 0615 and we will be happy to help.

If you have been involved in a road traffic collision and you feel that the accident was not your fault, you will almost certainly still have to pay the excess on your car insurance policy. Even though you should be able to recover this amount at a later date, this could take some time and you may also lose your no claims bonus too.

At Car Call we and our partners help thousands of people every year with their road accident claims. If the accident is not your fault we can resolve your accident claim without you having to make a claim on your own insurance policy. So, you will have no excess to pay and your no-claims discount should not be affected.

Once your accident claim is resolved, we and our partners recover the costs directly from the at-fault driver’s insurer.

Our services at a glance...

You will receive a replacement vehicle

  • This will be a like-for-like replacement for your vehicle if yours is off the road or being repaired

  • It is delivered typically within 3 hours of starting your claim

  • We can supply a range of vehicles, from supermini’s to HGVs

  • Most of the vehicles we provide are less than 6 months old



Your vehicle is repaired

  • Repairs are carried out at an approved accident repair centre that is local to you

  • Repairs can alternatively be arranged at a repairer of your own choice

  • Your vehicle repairs are fully guaranteed



We can arrange legal advice and assistance

We can arrange legal assistance to claim for:

  • Recovery charges

  • Uninsured losses

  • Out of pocket expenses

  • Loss of income

  • A personal injury


So why not give us a call on 0330 058 1704and a UK based advisor will be happy to help with your claim.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury