How do I report a claim to Lexham Insurance


Why you may not want to claim on your insurance after a no-fault accident. Compare our services to those provided in your policy, contact us today.

Car Call Claims line

Get free independent alternative advice by calling Car Call today on the number above and compare our services to that of your insurance company after an accident.

If you have a Lexham insurance policy you would normally get in touch with them via their claims line. To find out why thousands of people every year choose to use our free independent claims service, call 0330 058 1704 and we will be happy to help.


What is the difference between your claims service and an insurance claim?

If you have an accident that was not your fault, your insurer may be able to assist with your accident claim, but they will almost certainly require you to pay your excess before your vehicle is repaired. In addition to this, your annual renewal premium may increase as a result of your claim.

Our free independent claims service enables you to get the assistance you need, but without you having to make a claim on your own insurance policy or having to pay your excess at all.


Why does your service not cost anything?

We and our partners organise your vehicle repairs, replacement hire vehicle and legal assistance and when your claim is complete, we and our partners recover the costs associated with your accident from the at-fault driver’s insurance company.


Don't I have to report the accident to my insurer?

Yes you do, but in order to stop your insurer from 'dealing' with your claim, you must state that your notification is for 'information purposes only'. If you wish, we can do this for you instead.


How we can help following an accident

Your claims handler will take all the details of your accident and then organise a replacement vehicle for you.

We will deliver a vehicle of a similar type and engine size to your own, so you will not be given a vehicle that is unsuitable for your needs.

The majority of our replacement vehicles are less than 6 months old and your vehicle can be delivered to your home or place of work typically within 3 hours of receiving your claim.

Your vehicle will then be booked into one of our approved accident repair centres and be repaired to its pre-accident condition.

Your vehicle repairs are fully guaranteed and if you prefer we can even arrange for your vehicle to be repaired at a garage of your own choice.

If you have damaged personal property or you would like to claim compensation for an injury, the solicitors we work with can help you achieve the best possible outcome.

To find out if you qualify, simply call 0330 058 1704 and one of our UK based advisors will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury