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Motor Accident?

How do I report a claim to Marks and Spencer Car Insurance


Why you may not want to make a claim on your own policy. Compare our services to those provided in your policy, contact us today.

Car Call Claims line

Get free independent alternative advice by calling Car Call UK today on the number above and compare our services to that of your insurance company after an accident.

If you have a Marks and Spencer car insurance policy you would normally get in touch with the Marks and Spencer car accident claims line following your accident. For independent advice and assistance with car accident claims call 0845 676 0615 and we will be happy to help.

Making a claim on your car insurance is something we all have to do from time to time. If you have a large excess on your policy however, this can mean that you may have to find a large sum of money at short notice.

If the accident you were involved in was not your fault, we may be able to help you make your claim independently of your insurer.

The advantage of making an independent accident claim is that you will almost certainly not need to make a claim on your insurance policy, and so you will not have to pay your excess at all.


How we can help with your accident claim

We help thousands of people every year with their accident claims. Repairs to your vehicle, a replacement hire vehicle and legal assistance is all included as part of your claim.

We arrange everything for you and recover the costs directly from the insurer of the at-fault driver on your behalf.

Here is a summary of our services:

  • We will recover the costs of your services directly from the responsible drivers insurer on your behalf

  • Provide you with a like-for-like replacement for you to use while your vehicle is repaired and if it is un-roadworthy

  • Your replacement vehicle can be delivered to your home or place of work, typically within 3 hours of starting your claim

  • If your vehicle is a total loss, you can use the vehicle for up to 7 days after the receipt of your settlement cheque

  • Repairs to your vehicle will be carried out at an approved accident repair centre or at your preferred repairer

  • Your vehicle repairs are fully guaranteed

  • Legal assistance is provided for accident related issues including claims for compensation, vehicle recovery costs and lost earnings



If you have any questions or queries regarding our service, please don't hesitate to give us a call on 0845 676 0615 and we will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call UK, no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.
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