I have a Drive Assist claim, what do I do now?


In the light of recent events involving Drive Assist, you may have questions regarding an accident claim. Here at Car Call We and our partners help thousands of people with accident claims every year, if you have any questions regarding a recent claim, call us on 02392 484 244 and we can help with your query.

If you have had a non-fault accident we can help you get back on the road as soon as possible, without you having to make a claim on your own insurance policy.

Making a claim independently of your own insurer will mean that you will not have to pay the excess on your car insurance policy because your insurer does not process your claim.

We will recover the costs of any services you need directly from the insurer of the driver responsible for the accident. This means that you won't have any costs to pay at all.


What we can do for you

If you have had a road traffic accident you may suddenly be faced with a whole host of problems that were not of your own making.

We will handle all aspects of your accident claim for you, leaving you to get on with your normal activities with minimal disruption.

Your claims advisor will make all the arrangements for you and keep you up to date with the progress of your claim.


Our services

  • If your vehicle is un-driveable, we will arrange for a like-for-like hire vehicle to be delivered to you as soon as possible. So whether you drive a van or a sports car, you will be provided with a vehicle that best suits your needs

  • We will arrange for your vehicle to be repaired at one of our approved accident repair centres or at a repair centre of your own choice

  • If you need legal assistance, the solicitors we work with can look into legal issues such as the recovery of expenses or personal injury compensation for you


If you have any questions regarding a new or existing non-fault claim just give us a call on 02392 484 244.



No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury