I have had an accident with an Axa customer what should I do?


Why you may not want to claim on your insurance after a no-fault accident. Compare our services to those provided in your policy, contact us today.



Get free independent alternative advice by calling Car Call today on the number above and compare our services to that of your insurance company after an accident.

If you have an accident with a Axa car insurance customer you would normally get in touch with your own insurers car accident claims line. For independent advice and assistance with car accident claims call 0330 058 1704 and we will be happy to help.

We appreciate that being involved in a car accident can be a very stressful experience that's why we aim to make the whole process of dealing with your accident claim as straightforward as possible by organising everything for you.

If your vehicle is un-roadworthy as a result of the collision, our first task will be to arrange for a like-for-like replacement to be delivered to your home or place of work. This will typically take place within 3 hours of starting your claim.

Repairs to the vehicle will then be independently assessed and placed for repair at one of our approved accident repair centres or at a repair centre of your own choice.

Should you or any of your passengers be unfortunate enough to be injured, the solicitors we work with can look to pursue a claim for compensation on your behalf. If you have any other legal issues such lost earnings or damaged property, these will also be dealt with for you.

Our service at a glance


  • We will deliver a like-for-like hire vehicle to your home or place of work, typically within 3 hours of accepting your claim

  • Repairs to your vehicle will be arranged with one our approved repair centres or at garage of your own choice

  • The solicitors we work with will look to deal with any accident related issues you may have

  • You will almost certainly have no excess to pay as your insurer will not be dealing with your claim


If you would like assistance or advice following your accident, call us on 0330 058 1704 and we will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury