Make a car insurance claim with the Insurance Factory
Why you may not want to claim on your insurance after a no-fault accident. Compare our services to those provided in your policy, contact us today.
Get free independent alternative advice by calling Car Call today on the number above and compare our services to that of your insurance company after an accident.
If you have an Insurance Factory car insurance policy, you would normally report your claim to the Insurance Factory car insurance claims line. If you were not responsible for the accident, compare the benefits of making a claim independently of your insurer by calling 0330 058 1704 and we will be happy to help.
Car Call enable drivers to get a like-for-like replacement vehicle whilst theirs is repaired. This is at no-cost and without a claim on their own insurance. All costs and charges are recovered by us on their behalf, directly from the insurer of the at-fault driver.
Save money by not making a claim on your policyBeing involved in a road traffic accident can be a stressful experience, and to then discover that you may still have to pay the excess on your policy even if the accident was not your fault - is not likely to help.
Making an accident claim independently of your insurer enables you to get the help that you need without having to make a claim on your policy.
We and our partners help thousands of people make their accident claims in this way, and because we act independently of your insurer, there is no excess to pay and your no-claims discount should stay protected.
Will I get a decent hire car and quality repairs to my vehicle?We provide a comprehensive accident assistance that includes repairs to your vehicle at an approved accident repair centre, a like-for-like replacement hire-vehicle that is typically less than 6 months old, and legal assistance if you need it.
Once again, we and our partners recover these costs directly from the insurer of the at-fault driver on your behalf.
Our complete list of services is shown below:
- We manage your accident claim from start to finish
- Your will be provided with a replacement hire vehicle that is matched as closely as possible to the type and engine size of your own
- Your replacement vehicle will be delivered to your home or place of work typically within 3 hours of accepting your claim
- The damage to your vehicle will be repaired at an approved accident repair centre or at your preferred repairer
- The solicitors we work with will help with issues such as lost earnings, expenses or personal injury if you need it
To find out more about our non-fault claims service call 0330 058 1704 and we will be happy to help.
Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.
No need to claim on your insurance
However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.
We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.
No excess to pay
This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.
By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.
Receive a like-for-like replacement hire vehicle
Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.
Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.
So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.
Manufacturer approved vehicle repairs
Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.
Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.
They issues they can assist you with include:
- Recovery of the cost of the replacement hire-vehicle
- Recovery of the cost of uplifting your damaged vehicle
- Recovery of all repair costs
- Recovery of the cost of damaged of personal items
- Seeking financial compensation for an injury