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Motor Accident?

Make a car insurance claim with the Insurance Factory


Why you may not want to make a claim on your own policy. Compare our services to those provided in your policy, contact us today.

Car Call Claims line

Get free independent alternative advice by calling Car Call UK today on the number above and compare our services to that of your insurance company after an accident.

If you have an Insurance Factory car insurance policy, you would normally report your claim to the Insurance Factory car insurance claims line. If you were not responsible for the accident, compare the benefits of making a claim independently of your insurer by calling 0330 058 1704 and we will be happy to help.

Car Call UK enable drivers to get a like-for-like replacement vehicle whilst theirs is repaired. This is at no-cost and without a claim on their own insurance. All costs and charges are recovered by us on their behalf, directly from the insurer of the at-fault driver.


Save money by not making a claim on your policy

Being involved in a road traffic accident can be a stressful experience, and to then discover that you may still have to pay the excess on your policy even if the accident was not your fault - is not likely to help.

Making an accident claim independently of your insurer enables you to get the help that you need without having to make a claim on your policy.

We and our partners help thousands of people make their accident claims in this way, and because we act independently of your insurer, there is no excess to pay and your no-claims discount should stay protected.


Will I get a decent hire car and quality repairs to my vehicle?

We provide a comprehensive accident assistance that includes repairs to your vehicle at an approved accident repair centre, a like-for-like replacement hire-vehicle that is typically less than 6 months old, and legal assistance if you need it.

Once again, we and our partners recover these costs directly from the insurer of the at-fault driver on your behalf.

Our complete list of services is shown below:

  • We manage your accident claim from start to finish

  • Your will be provided with a replacement hire vehicle that is matched as closely as possible to the type and engine size of your own

  • Your replacement vehicle will be delivered to your home or place of work typically within 3 hours of accepting your claim

  • The damage to your vehicle will be repaired at an approved accident repair centre or at your preferred repairer

  • The solicitors we work with will help with issues such as lost earnings, expenses or personal injury if you need it



To find out more about our non-fault claims service call 0330 058 1704 and we will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call UK and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.
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