Make a claim on your Isuzu Car Insurance?


Why you may not want to claim on your insurance after a no-fault accident. Compare our services to those provided in your policy, contact us today.



Get free independent alternative advice by calling Car Call today on the number above and compare our services to that of your insurance company after an accident.

Should you be looking to make a claim on your Isuzu car insurance policy for an accident that was not your fault, did you know that you also have the option of getting your accident assistance independently of your insurer?

Car Call and its partners offer motorists the opportunity to get their vehicles repaired whilst keeping them mobile by providing a like-for-like replacement vehicle and resolving legal issues such as expenses or lost income.

Our service is provided independently of all insurers with costs being recovered directly from the insurer of the at-fault driver.

To find out more about our alternative claims assistance, call 0330 058 1704 and we will be happy to help.


How our alternative accident assistance could benefit you

We and our partners provide accident assistance to thousands of people every year.

Making a claim for a non-fault accident on any insurance policy may result in you having to pay your excess before vehicle is repaired and you could also lose your no-claims bonus and an increase in the cost of your annual insurance.

Our service enables you to get the assistance you need, but without a claim on your policy.


Do I have to tell my insurer about the accident?

Yes you do. You inform them for ‘information purposes only’ which means you comply with the terms of your policy and that they are aware that you will not be requiring their services to assist with your claim.


What we do

We will take the details of your accident and check that the liability is non-fault. Then organise a replacement vehicle for you if your is un-roadworthy.

We will look to deliver a like-for-like replacement to you, which will own and it will be delivered to your home or place of work typically within 3 hours of starting your claim.

Your vehicle damage will be inspected by an independent automotive engineer and booked into one of our approved accident repair centres.

Repairs carried out at our approved repairers are fully guaranteed, but if you prefer, you can request a repairer of your own choice.

If you would like to claim for expenses or loss of income, our partner solicitors will be happy to help.

To start your claim today, call 0330 058 1704 and we will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury