Make a claim with Audi Car Insurance?


Why you may not want to claim on your insurance after a no-fault accident. Compare our services to those provided in your policy, contact us today.



Get free independent alternative advice by calling Car Call today on the number above and compare our services to that of your insurance company after an accident.

Had an accident and looking to make a claim on your Audi Car Insurance policy?

If you caused the accident, then you should definitely get in touch with their claims department as soon as possible. If you were not at fault however, did you know that you can get your accident repairs resolved independently, as an alternative to claim on your own car insurance?

Compare the benefits of making a claim independently rather than claiming through your insurer by calling 0330 058 1704 and we will be happy to help.

Car Call and its partners can help you get the assistance you need of you were not at-fault - without a claim on your insurance policy.


Why not make a claim on my own insurance policy?

It is of course up to you, but if you decide to make a non-fault claim on your own insurance, you will almost certainly have to pay the excess before your vehicle will be repaired.

In addition to this, a claim on your policy means that the cost of your next insurance premium may increase because of the claim.


How our service works

We and our partners do all the leg-work for you by arranging everything – all you have to do is enjoy driving your like-for-like replacement hire-car, we take of the rest.

When your repairs are complete and you are happy with the result, our partner solicitors will recover the costs directly from the at-fault drivers insurer on your behalf.

It’s that simple.

We independently assist thousands of people every year.

This is what we do:

  • We provide a like-for-like replacement hire-car if yours is damaged and un-roadworthy, it yours to use for the duration of the repairs

  • Your replacement hire-car will be delivered to your home or place of work, typically within 3 hours of accepting your claim

  • The damage to your vehicle is assessed by an independent automotive engineer

  • We will repair your vehicle at one of our network of approved accident repair centres or at a repair centre of your own choice

  • Our partner solicitors provide assistance with all accident related issues

  • Advisors are available 24/7 for any queries you may have during the claim



To get independent assistance after your accident, call 0330 058 1704 and we will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury