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Motor Accident?

Make a claim with CIS insurance


Why you may not want to make a claim on your own policy. Compare our services to those provided in your policy, contact us today.

Car Call Claims line

Get free independent alternative advice by calling Car Call UK today on the number above and compare our services to that of your insurance company after an accident.

If you have a CIS car insurance policy you would normally get in touch with the CIS car accident claims line following your accident. For independent advice and assistance with car accident claims call 0330 058 1704 and we will be happy to help.

If you have been unfortunate enough to have been involved in a car accident, you may believe that only your insurer can deal with your accident claim. If you were responsible for the accident occurring, unfortunately this will usually be the case.

If you were not responsible for the accident however, you also have the option of pursuing your claim independently of your insurer.


Why not use my insurer if the accident was not my fault?

If you make a claim with your insurer, you will almost certainly have to pay the excess on your insurance policy. This could be quite a substantial sum to find at short notice.

Your insurer should give you the option to reclaim this amount, but this may leave you out-of-pocket for a period of time. What's more, your next insurance premium may increase as a result of your claim.

Additionally if you only have basic insurance cover on your vehicle, you may not be entitled to services such as a like-for-like replacement hire-car for the duration of your repairs.


How we can help with your non-fault accident

We can process your claim, provide your accident services and you will almost certainly not have to make a claim on your own insurance policy.

We and our partners help thousands of people every year get the services they need independently of their insurers.

The services will be arranged for you by our claims team and we will recover these costs directly from the insurer of the at-fault driver on your behalf.

The services you will receive include the following:

  • Delivery of a like-for-like replacement for your un-roadworthy vehicle. This can be used for the duration of the repairs

  • Your replacement can be delivered directly to your home or place of work, typically within 3 hours of accepting your claim

  • Your vehicle will be repaired at one of our UK network of approved accident repair centres or at repairing garage of your own choice

  • All repairs to your vehicle are fully guaranteed

  • Legal assistance with issues such as the recovery of expenses, lost earnings or compensation for injuries

If you need help with your accident claim, please call 0330 058 1704 and we will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call UK and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.
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