Make a claim with Citroen Car Insurance?


Why you may not want to claim on your insurance after a no-fault accident. Compare our services to those provided in your policy, contact us today.



Get free independent alternative advice by calling Car Call today on the number above and compare our services to that of your insurance company after an accident.

We all have to make claims on our car insurance from time-to-time, but if you are considering a claim on your Citroen car insurance, you should also know that also have the option of getting your accident repairs resolved independently if you are not the person responsible for the accident.

Car Call and its partners assist thousands of motorists every year, enabling them to get their vehicles repaired – but without making a claim on their insurance.

To find out how our service compares to a claim on your car insurance policy, call 0330 058 1704 and we will be happy to help.


Why our customers choose us instead of an insurance claim

Typically, a claim on any car insurance policy for any type of accident – whether it is your fault or not, will result in you having to pay the excess before your car is repaired and may result in you losing your no-claims bonus and/or a general increase in the cost of your next premium.

If you are at-fault for the accident this is of course something we all have to accept.

However, if the accident was not your fault our alternative independent claims assistance allows you to get your car repaired, a like-for-like replacement and legal help without a policy claim.

When your repairs are finished and you are happy with the result - we and our partners will recover the costs involved directly from the insurer of the at-fault party on your behalf.


The services we arrange for you

The services below are arranged for you, leaving you to get on with your daily activities using the like-for-like replacement hire-car provided until the repairs to your own car are completed.

  • Guaranteed repairs to your own car at an approved accident repair centre near you

  • You can choose the repairing garage yourself if you have a preference

  • There is no claim made on your insurance

  • We and our partners provide a like-for-like replacement hire-car for you to use while yours is being repaired

  • Our partner solicitors will help you with the recovery of associated expenses and can also pursue claims for injury compensation if you wish



To find out if we can help following any accident that was not your fault, call us on 0330 058 1704 or complete the simple contact form on this page and we will get back to you.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury