Make a claim with Mercedes Insurance?


Why you may not want to claim on your insurance after a no-fault accident. Compare our services to those provided in your policy, contact us today.



Get free independent alternative advice by calling Car Call today on the number above and compare our services to that of your insurance company after an accident.

Should you be looking to make a claim for an accident that was not your fault on your Mercedes car insurance policy, you may also want to consider the benefits of independent accident assistance as an alternative to a claim on your car insurance.

Car Call and its partners provide accident assistance to thousands of drivers every year, independently of all insurers.

To find out how the benefits of our service compare to a claim on your policy, call 0330 058 1704 and we will be happy to help.

If you were not at-fault for a road traffic collision, we may be able to provide the services you need without you making a claim on your policy.

We and our partners provide a full range of services to enable you to get your vehicle repaired, receive a suitable replacement hire-car and legal assistance.


About the repairs to your vehicle

We have a network of approved accident repair centres across the UK that we know and trust to provide top quality and fully guaranteed repairs for your car.

We can even arrange for repairs to be carried out at a garage that you choose if you have a preference. Just let us know and we can arrange this for you.


Will I get a similar replacement vehicle to my own?

We and our partners will take the details of your vehicle and look to provide a replacement vehicle that best matches the type and engine size of your own.

So for example, if you drive a family MPV or an SUV – we will endeavour to provide a similar hire vehicle for you to use for the duration of the repairs.


Can you arrange legal assistance?

Legal assistance is sometimes needed following a road acciden

Our partner solicitors specialise in road accident related issues. So if you need to recover expenses or would like to pursue an injury claim, they will be on hand to provide the assistance you need.

To find out how we can help, call us today on 0330 058 1704 for further advice.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury