Make a claim with Toyota Car Insurance?


Why you may not want to claim on your insurance after a no-fault accident. Compare our services to those provided in your policy, contact us today.



Get free independent alternative advice by calling Car Call today on the number above and compare our services to that of your insurance company after an accident.

If you are considering a claim on your Toyota car insurance policy for an accident that was not your fault, you may also want to consider the benefits of making a claim independently of your insurer as an alternative to a claim on your policy.

Car Call and our partners assist thousands of people every year by arranging replacement hire vehicles, accident repairs and legal assistance.

Because we act independently of all insurers, it means there is no claim made on your car insurance and so there is no excess to pay and your no claims bonus is protected.

To find how our alternative accident assistance could benefit you, call 0330 058 1704 and we will be happy to help.


The benefits of our alternative accident assistance

If you have been involved in an accident due to someone else’s careless driving, it can be frustrating if you have to find the money to pay your excess and lose your no claims bonus because of the accident.

Although your excess should eventually be recovered for you by an insurer, most people could probably do without this outlay in the first place. In addition to this, the cost of your future insurance is likely to be affected adversely too.

Our independent non-fault claims service enables any motorist to get their accident issues resolved without a claim on their own car insurance.

We and our partners arrange a like-for-like replacement hire vehicle, organise your repairs and even sort out your legal issues through our partner solicitors.

When all your accident related issues are resolved, the costs are recovered directly from the insurer of the at-fault driver on your behalf.

If we are able to assist with your claim, we can organise the following services for you:

  • We will arrange the delivery of a like-for-like replacement vehicle if your own vehicle is un-roadworthy and/or being repaired

  • Replacement vehicles are typically delivered to your home or place of work within 3 hours of starting your claim

  • The damage to your vehicle is assessed by an independent automotive engineer

  • Repairs are arranged at an approved accident repair centre or you can specify an accident repair centre of your own choice

  • If you have any legal needs such as the recovery of expenses, lost income or to pursue a personal injury claim, our partner solicitors can deal with these for you



To find out how our accident assistance compares to a non-fault claim on your car insurance, simply call 0330 058 1704 and we will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury