Make a claim with Vauxhall Car Insurance?


Why you may not want to claim on your insurance after a no-fault accident. Compare our services to those provided in your policy, contact us today.



Get free independent alternative advice by calling Car Call today on the number above and compare our services to that of your insurance company after an accident.

If you are looking to make a claim for an accident that was not your fault on your Vauxhall car insurance policy, you should also consider the benefits of making your accident claim independently of your insurer.

Car Call and its partners assist thousands of drivers every year by independently resolving vehicle repairs and providing like-for-like replacement hire-cars - without any claim on an insurance policy. This means your no claims bonus stays intact and you have no excess to pay.

To compare the benefits of making a claim independently to those of your insurer call 0330 058 1704 and we will be happy to help.


Will you provide a suitable hire-car as a replacement?

We always ensure you are provided with a like-for-like replacement hire-car so you do not end up with a vehicle that is unsuitable for your needs.

So whether you drive an SUV or a prestige saloon, we and our partners will endeavour to provide a hire vehicle that is similar to your own in terms of the type and engine size.

You will typically receive your like-for-like replacement within 3 hours of starting your independent accident claim.


How is your assistance paid for?

The costs of the assistance we provide is recovered from the at-fault driver’s insurance company when your claim is complete. We provide these services on what is called a credit hire and repair basis.


Will I have to tell my insurer about the accident?

They must be notified for ‘information purposes only’ so a claim is not started on your policy and to ensure you comply with their terms and conditions.


How we help you to resolve your accident claim

We and our partners arrange all the assistance you need to resolve your claim.

The key benefits of our service.

  • Our service is provided independently of all insurers

  • There is no excess to pay

  • Your insurance no-claims bonus should not be affected

  • We provide you with a like-for-like replacement for hire vehicle

  • The replacement vehicle is delivered typically within 3 hours of starting your claim

  • The damage to your vehicle is assessed by an independent engineer

  • Your repairs are arranged at an approved accident repair centre

  • You can choose an accident repair centre yourself if you like

  • Our partner solicitors will help you with the recovery of expenses or seek compensation for an injury if required

  • Costs are recovered directly from the ‘at-fault’ drivers insurance provider on your behalf



To find out if we can help following your accident, call 0330 058 1704 for help and advice.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury