NFU Mutual Insurance car accident claim


Why you may not want to claim on your insurance after a no-fault accident. Compare our services to those provided in your policy, contact us today.



Get free independent alternative advice by calling Car Call today on the number above and compare our services to that of your insurance company after an accident.

If you have an NFU Mutual car insurance policy, you would normally get in touch with the NFU Mutual insurance claims line following your accident. To find out about our alternative claims assistance for non-fault accident claims call 0330 058 1704 and we will be happy to help.

Car Call provide non-fault claims assistance to thousands of motorists every year. We work independently of insurers and provide our customers with an alternative way to resolve their accident issues without having to make an insurance claim.

You will still need to inform your insurance company of the accident, but it is only recorded for ‘information purpose only’ and so it should not affect your no-claims bonus or cause your insurance premium to increase.

We will provide you with the services you need and then recover these costs on your behalf directly from the at-fault driver's insurer.


How our alternative claims service can help following a car accident

If your vehicle is not safe to drive, we and our partners will arrange for a like-for-like replacement vehicle to be delivered to you, so you can continue your daily activities as normal. Replacement vehicles are typically delivered within 3 hours of your claim being accepted.

We and our partners can supply a wide range of vehicles, from MPV’s to sports cars, so we can generally provide you with a vehicle that suits your needs.

Your vehicle will be taken to one of our approved accident repair centres or to a repairer of your own choice.

If you have been unfortunate enough to be injured, we can put you in touch with the solicitors we work with. They will provide legal advice and assistance with your accident related issues and help you pursue a personal injury compensation claim if need to do so.

For independent advice or assistance with a non-fault car accident claim, please call us on 0330 058 1704 or complete the simple enquiry form on this page.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury