Need your vehicle recovered after an accident?


Why you may not want to claim on your insurance after a no-fault accident. Compare our services to those provided in your policy, contact us today.



Get free independent alternative advice by calling Car Call today on the number above and compare our services to that of your insurance company after an accident.

Get your vehicle recovered after an accident that was not your fault and we can also organise a replacement hire-car, your repairs and legal assistance – with all costs and charges being recovered directly from the at-fault driver’s insurer.

Thousands of motorists every year choose our service as an alternative to a claim on their car insurance policies.

To get your car recovered and repaired without a claim on your car insurance, call 02392 484 244 and we will be happy to help.


How our assistance can benefit you

A non-fault claim on your policy can sometimes feel like you are the one at-fault for the accident.

Here are some of the reasons why people choose to use our service:

  • You usually have to pay-out your excess and wait some time before the money is recovered from the insurer of the person at fault

  • You will almost certainly lose your annual ‘no-claims bonus’

  • You may not have the option of where your car is repaired

  • You may only be offered a ‘courtesy car’ not a like-for-like replacement hire-car as a replacement, or nothing at all



We offer the same assistance to all our customers

It does not matter to us what type of insurance cover you have or what ‘extra features’ you do or don’t have on your insurance, all our customers get the same comprehensive range of services.

We and our partners provide everything you need, your car accident repairs, your replacement hire-car and legal assistance if you need it.

The costs and charges associated with your claim are recovered directly from the insurer of the at-fault driver.

We and our partners arrange:

  • The recovery of your vehicle back to an approved Accident Repair Centre in your area

  • A like-for-like replacement hire-car if yours is un-roadworthy and/or being repaired

  • The hire-car will be delivered typically within 3 hours of accepting your claim

  • Your own car will be repaired at one of our approved Accident Repair Centres or at a garage of your choice

  • All repairs to your vehicle are fully guaranteed from our approved repairers

  • Our partner solicitors will provide legal assistance with the recovery of expenses, lost income, and help with personal injury compensation claims if relevant

  • Help and advice with all aspects of your non-fault claim



To get your vehicle recovered today and get the assistance you need without a claim on your car insurance, call us on 02392 484 244 and we will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered, and information given on this page is provided by Car Call and its partners, no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury