Passenger Injured in an Uber Taxi


All Taxi passengers have the same legal rights as any passengers who are injured in a road traffic accident, whether it was in an Uber Taxi or a Hackney Carriage.

Your Taxi driver, if they are at-fault should be suitably covered by their insurance policy to provide compensation you or your fellow passengers need to make.

Even if your Uber Taxi driver was not at-fault, then we can arrange legal assistance to pursue a personal injury claim from the at-fault driver’s insurers instead.


Is it worth making a personal injury claim?

If you are injured due to someone else’s negligent driving, it is your absolute right to seek financial compensation for not only the injury itself, but for the consequences your injury may have on your life going forward.

Our personal injury claims service is made as easy as possible for our customers.

Your appointed solicitor will deal with all the paperwork for you and can even come to your home to help complete any documents that you need to fill in yourself.

The vast majority of personal injury claims are settled ‘out-of-court’ so the chances of a court appearance are extremely unlikely.

Your claim settlement will be based on the following factors: -

  • What type of injury you have and its severity

  • The stress and discomfort you suffered in sustaining the injury

  • How much income you will lose if you are unable to work for a period of time

  • Costs of medical care and treatments you may need to aid the recovery process

  • The cost of any specialised appliances, mobility aids or equipment

  • The cost of any modifications to your home or personal care costs



You could be entitled to receive anything from several hundred to several thousand pounds in compensation depending on your particular situation.

Call us on 02392 484 244 to discuss your situation and if appropriate we will arrange the legal assistance you need.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury