Privilege Insurance claims department number


Why you may not want to claim on your insurance after a no-fault accident. Compare our services to those provided in your policy, contact us today.



Get free independent alternative advice by calling Car Call today on the number above and compare our services to that of your insurance company after an accident.

If you have a Privilege car insurance policy you would normally get in touch with the Privilege Insurance claims line following your accident. For independent advice and assistance with car accident claims call 0330 058 1704 and we will be happy to help.

Being involved in a car accident can be an unpleasant experience for all those concerned.

Making a claim independently of your insurer can be a cost-effective alternative to a claim on your own car insurance policy if you were not responsible for the accident you were involved in.

As you will not be claiming on your own policy you will almost certainly not have to pay your excess because your insurer does not need to process your claim.

We start organising the services you need straight away, leaving you to get on with daily activities with the minimum of stress and disruption.

Our first task is to get you into a replacement hire-vehicle as soon as possible. The vehicle we provide is a like-for-like replacement, so it will be matched as closely as possible to the type and engine size of your own vehicle.

At the same time we get your car recovered to an approved accident repair centre and the damage assessed by an independent engineer. Once they have been approved, the repairs to your vehicle are then carried out according to the manufacturer's specifications. All your repairs are fully guaranteed.

Your claims advisor will keep you informed at every stage of the process, but you are of course welcome call us at any time for an update.

If you have lost or damaged property in the accident, the solicitors we work with can look to recover these costs for you. Similarly if you have been unfortunate enough to be injured, we can look to pursue a compensation claim for you. As always, we keep everything as simple as possible, so you can be assured that the paperwork is kept to a minimum.

If the accident was not your fault, we can arrange these services for you and when your claim is complete, recover the costs directly from the insurer of the driver responsible. This means that is not necessary to make a claim on your own insurance policy.


Questions and answers about our service


Question Answer
Can I get a like-for-like replacement vehicle? Yes
Can my replacement be delivered to home or work? Yes
Can you organise the repairs to my car? Yes
Can I choose the repairing garage? Yes
Can you help with my compensation claim? Yes
Ethical solutions with the best possible settlement? Yes
An alternative to a claim on my own insurance? Yes
Can you just give me some free advice? Yes



If you would like to find out more about our services, simply call 0330 058 1704 and we will be happy to help, or alternatively complete the short form on this page and we will call you back.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury