Replacement Public Hire Taxi Services


We appreciate that getting a replacement plated Public Hire or ‘Black Cab’ Taxi following an accident is not easy.

Our service enables you to get the type of vehicle you need, usually on the same day, so can continue your business with the minimum of disruption.

If you are not at fault for the accident, we not only supply you with a suitable replacement, but we can arrange for your own Taxi to be repaired too.


We manage your entire accident claim and when you are satisfied with your repairs, we and our partners recover the costs associated with your claim directly from the at-fault drivers insurance provider on your behalf.


Why you should avoid claims on your Taxi insurance

Making any type of claim usually means in an increase in the annual cost of your insurance.

By using our Private Hire Taxi assistance service, you can keep the number of claims on your policy to the minimum and avoid these increases.

Because you are not claiming on your policy, you will not have to through the process of paying your excess and then waiting for it to be recovered by your insurance provider either.

Not all insurance providers are going to be able to offer you a suitable replacement Taxi if yours is undrivable and/or being repaired.

Our service ensures you get a like-for-like plated and equipped replacement Taxi – so you can carry continue servicing your customers without disruption.

The replacement vehicles we provide are also typically less than 6 months old.


Who repairs my Taxi?

We will organise repairs to your taxi at one of our approved accident repair centres or at a repairer of your own choice.

Your vehicle will only be delivered back to you - when you are happy with the repairs carried out.


Can you deal with personal injuries?

The solicitors we work with can look to pursue a claim for injury compensation if you wish to do so and as always, we will look to achieve the best possible claim settlement for you.

Assistance is also available if you are looking to recover lost earnings or make a claim for damaged possessions/equipment.

To get your replacement Public Hire Taxi today, call 02392 484 244or just complete our simple online form using the button below.



Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury