Report a claim to Age UK car insurance?


Why you may not want to claim on your insurance after a no-fault accident. Compare our services to those provided in your policy, contact us today.



Get free independent alternative advice by calling Car Call today on the number above and compare our services to that of your insurance company after an accident.

If you have an Age UK car insurance policy you would normally report your claim to the Age UK insurance claims line. To find out about an alternative to a claim on your policy that means you do not have to pay your excess call 0330 058 1704 and we will be happy to help.

If you have been unfortunate enough to be involved in a road accident, you may think that a claim on your car insurance policy is the only way to get your vehicle repaired. However if you were not responsible for the accident, you also have the option of making a claim independently of your insurer.

We have helped thousands of people resolve their accident claims in this way, by providing everything they need and recovering the costs directly from the insurer of the at-fault driver.


Why make your claim in this way?

If you have an excess on your insurance policy, this may need to be paid before the repairs to your vehicle can be started. In addition to this, even though you were not at-fault for the accident, your no-claims discount could be affected by a claim on your policy.

Because we act completely independently of insurers, it means that we and our partners can provide the help that you need without these conditions.


How we help with your accident claim

We provide a comprehensive range of services to deal with every aspect of your accident. Regardless of the type of insurance cover you may have on your vehicle, the following assistance can be provided with your accident claim.

  • You will be provided with like-for-like replacement for your damaged vehicle

  • Your replacement vehicle is delivered typically within 3 hours of accepting your claim

  • You can use this vehicle for the duration of the repair process

  • Your damaged vehicle can be repaired at an approved accident repair centre or at a garage of your own choice

  • The solicitors we work with can assist with accident related issues including lost earnings or injury compensation

  • Help and advice is only a phone call away with our 24 hour helpline

To find out if we can help with your accident claim, call 0330 058 1704 and we will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury