How to make a claim with Motorcycle Direct

Why you may not want to claim on your insurance after a no-fault accident. Compare our services to those provided in your policy, contact us today.

Get free independent alternative advice by calling Car Call today on the number above and compare our services to that of your insurance company after an accident.

If you have a Motorcycle Direct insurance policy you would normally get in touch with their claims line following your accident. For independent advice and assistance with motorcycle accident claims call 0330 058 1704 and we will be happy to help.

If you have been involved in a motorcycle accident, we may be able to help you make your accident claim without making a claim on your own motorcycle insurance policy.

If the collision was entirely your fault, you would probably have no option but to make a claim on your own insurance policy to get the assistance you need.

However if you believe that you were not at-fault for the collision, we may be able to independently provide the assistance you need.

Why not just make a claim on my insurance policy?

If you make a claim on an insurance policy, you will almost certainly need to pay the excess before your motorcycle can be repaired. In addition to this, a claim on your policy could also reduce your no-claims discount. We can help independently help you get your accident issues resolved by providing the services that you need and simply recover these costs directly from the insurer of the at-fault party on your behalf.

What assistance do you provide?

Call us now and if we can assist with your claim we will look to provide the following services for you: -

  • A like-for-like replacement for your motorcycle if it is un-roadworthy and in the process of being repaired

  • Your replacement motorcycle will typically be delivered to you within 3 hours of starting your claim

  • Your motorcycle will be inspected by an independent engineer to assess the extent of the damage

  • We will arrange for your motorcycle to be repaired at a suitable motorcycle repair centre in your area

  • If you prefer, we can arrange for your motorcycle to be repaired at a repair you choose

  • Your repairs are fully guaranteed

  • Legal assistance to recover the cost of damaged equipment or possessions

  • Legal assistance with claims for compensation

Call us now on 0330 058 1704 for help and advice with your accident claim.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.

No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury