Report a van accident claim to More Than Business


Why you may not want to claim on your insurance after a no-fault accident. Compare our services to those provided in your policy, contact us today.



Get free independent alternative advice by calling Car Call today on the number above and compare our services to that of your insurance company after an accident.

If you have a More Than Business van insurance policy you would normally get in touch with their accident claims line following your accident. For independent advice and assistance with van accident claims call 0330 058 1704 and we will be happy to help.

If you have had a recent accident your van, you may be disappointed to discover that you will almost certainly still have to pay the excess on your policy before it will be repaired. That’s the bad news... The good news is that if you use our independent non-fault claims service.


What is an independent claim?

If you were not responsible for the accident occurring, then we can resolve all the issues surrounding your accident independently – that is, without involving your insurer at all.

We will recover the costs associated with your accident directly from the insurer of the at-fault driver. What's more, we also arrange for you to receive a like-for-like replacement van, in other words - exactly the type of van that you need - typically within 3 hours of starting your claim with us.

Your own van will then be booked in for repair at one of our network of approved accident repair centres and if you need any legal assistance, we can arrange that too.

In summary, We and our partners help thousands of drivers every year by providing: -

  • Accident repairs. Whatever type of van you drive we will arrange for it to be repaired at an approved accident repair centre that is convenient for you. We can even arrange for the repairs to be carried out at a repairer of your choice

  • Replacement vehicle. We will organise a like-for-like replacement hire van for you. So, you will be able to use a vehicle that is identical or very similar to your own, while yours is being repaired

  • Legal assistance. If you need help to recover expenses or make a compensation claim, the solicitors we work with are here to help

  • Great customer service. Our claims team will deal with everything for you from start to finish. Your claims advisor will keep you informed throughout your claim, leaving you free to get on with your business activities with the minimum of fuss


If you would like to know more about our services please call 0330 058 1704 and we will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury