Right Choice report an accident?


Why you may not want to claim on your insurance after a no-fault accident. Compare our services to those provided in your policy, contact us today.



Get free independent alternative advice by calling Car Call today on the number above and compare our services to that of your insurance company after an accident.

If your car is insured with Right Choice car insurance, you may normally report your accident claim to the Right Choice claims line.

This is absolutely fine – but have you compared the benefits of a claim on your policy to the independent assistance provided by Car Call?

To find out why thousands of people every year choose our independent alternative claims assistance for their non-fault claims - instead of a claim on their policy, call 0330 058 1704 and we will be happy to help.


How is your service different?

A road traffic accident is not only a stressful experience – but it can often mean you have to pay the excess on your policy and the cost of your insurance is likely to go up – even when you are not the person at-fault.

Our independent claims assistance enables you to get the help that you need without a claim on your policy.

We and our partners help thousands of people like you every year make their accident claims in this way. There is no excess to pay and the cost of your insurance should not be affected.


What kind of assistance do I get?

It does not matter what type of insurance cover you may have with your own insurer, we arrange the same services for all our customers.

We and our partners provide repairs to your vehicle at an approved accident repair centre, a like-for-like replacement hire-vehicle and legal assistance from our partner solicitors.

What about the cost of all this? Our partner solicitors recover these costs directly from the insurer of the at-fault driver on your behalf.

This is what we do:

  • We and our partners manage all aspects of your accident claim, independently of any insurer

  • We provide a replacement hire vehicle that is matched as closely as possible to the type and engine size of your own

  • Your replacement vehicle will be delivered to your home or place of work typically within 3 hours of accepting your claim

  • Your vehicle is repaired at an approved accident repair centre or at a repairer you choose yourself

  • Our partner solicitors can help you with issues such as lost earnings, expenses or pursue a claim for a personal injury if you wish to



To find out more about our alternative non-fault accident assistance, call 0330 058 1704 and we will be happy to help.

Any policyholder can use this service and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners, no association or affiliation to any particular insurer is intended in any way and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury