Taxi hire and repair


Car Call and its partners provide a full accident assistance service for private hire Taxi drivers and Fleet operators following non-fault road traffic accidents.

We ensure our clients stay mobile by providing replacement plated Taxi cabs whilst managing the entire repair process for you but without you having to make a claim on your own Taxi insurance policy.


Why use our service instead of a claim on your insurance?

Simple, a claim on your own Taxi insurance policy – even non-fault, is likely to make the cost of your insurance go up. In addition to this, a policy claim will almost certainly mean you will have to pay your excess up-front before your Taxi will be repaired by the garage they specify for you.

Another major benefit of our service is that we can rapidly deliver exactly the type of vehicle you need. This would be a plated and equipped Taxi that closely matches the type of vehicle you already use, delivered to your door typically within 3 hours of starting your claim with us.

Our hire provider has a large range of vehicles available, including saloons, prestige vehicles and even MPV’s, the majority of which are less than 6 months old, so you can be assured that you will get the type of vehicle that suits your business.


How much does your service cost me?

We independently manage your entire accident claim and then recover the costs involved from the insurance provider of the person at-fault for you.

We will contact your own insurer and let them know about your accident ‘for information purposes only’ so that they are made aware of the accident but do not take any action on it.

This means you do not add another claim to your claims record and so your future insurance premiums should not be affected.


Comprehensive Accident Assistance

We aim to provide a service that is comparable to a fully featured Taxi insurance policy, giving you everything you would expect from your own insurer and perhaps more.

Our service enables you to: -

  • Avoid a claim on your own Taxi insurance. We still report the accident to them ‘for information purposes only’ so they do not deal with your claim, but your policy obligations have been met.

  • Your Taxi is recovered and taken to an approved accident repair centre or a repair centre of your choice

  • Your Taxi is repaired according to your manufacturers specifications and the repairs are fully guaranteed

  • Be provided with a quality like-for-like replacement plated Taxi to use if yours is unroadworthy and/or being repaired

  • Legal assistance can be arranged for the recovery of any expenses, damaged or lost personal items and also claims for personal injury

  • Costs for all our services are recovered directly from the at-fault driver’s insurer.



To find out more about our independent non-fault claims assistance, call us on 02392 484 244 and we will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury