Taxi passenger accident


As a passenger travelling in a licenced taxi, you are entitled to seek compensation for any personal injuries you sustain if they are involved in an accident.

If your Taxi driver made a driving error which caused the accident, you can claim against their insurer. Alternatively, if another driver caused the accident, the solicitors we work with can help you get the appropriate compensation from their insurer.


Why you should seek compensation?

Making an injury claim not only enables you to be compensated for the stress and discomfort of the injury, but it also means you can afford to get the best possible treatment to help with your recovery.

You can claim anything from a few hundred pounds for something minor, to many thousands or more for more serious life affecting injuries.

We can help you get the compensation you deserve. The solicitors we work with specialise in road traffic accident claims only, so they have extensive experience in achieving appropriate settlements for any situation.

Your appointed solicitor will typically assess your personal injury claim based on the following criteria.

  • The type of injury you have

  • The level of stress and discomfort you have suffered

  • The amount income you may lose if you are unable to work now or in the future

  • Costs of medical expenses and treatments you may need to assist with your recovery

  • The cost of specialised appliances, mobility aids or equipment you may need

  • Any special modifications to your home or personal care costs



They will assess your particular situation and discuss your options with you, after that an appropriate claim settlement will be sought from the at-fault driver’s insurer.

Paperwork will is kept to the minimum and there is no need to be concerned about court appearances as the vast majority of settlements are agreed ‘out-of-court’ for our customers.

The solicitors we work with will always consider your circumstances sympathetically and look to achieve a settlement that is in your best interests.

To discuss the circumstances of your taxi passenger claim now, call 02392 484 244 and we will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury