Toyota Car Insurance claim?


Why you may not want to claim on your insurance after a no-fault accident. Compare our services to those provided in your policy, contact us today.



Get free independent alternative advice by calling Car Call today on the number above and compare our services to that of your insurance company after an accident.

If you are about to make a claim on your Toyota Car Insurance, you may also want to consider the benefits of making your claim independently of your insurer if you were not the person at-fault.

Car Call and its partners assist thousands of motorists every year by resolving their vehicle repairs and arranging a replacement hire and legal assistance as an alternative to a claim on their own car insurance policy. A claim on your car insurance is not required.

To compare the benefits of our service to those of your insurer call 0330 058 1704 and we will be happy to help.

If you have just had your car damaged in an accident caused by a careless driver, the last thing you want hear is that you have to pay your excess before your own car is repaired.

In addition to this, you are almost certainly going to lose your no-claims bonus and suffer an increase in the cost of your next insurance premium.

Car Call and its partners independently arrange your vehicle repairs, a like-for-like replacement vehicle and provide legal assistance if you were not the person at-fault for the accident.


What kind of hire vehicle will I get?

We will arrange for the delivery of a like-for-like replacement hire vehicle, usually within 3 hours of starting your independent accident claim.

We aim to provide you with a hire vehicle that matches the type and engine size of your own – so you get what you need for your normal daily activities.


Where is my car repaired?

We have a UK network of approved accident repair centres that know and trust to provide a consistently high standard of repair for all our customers.


Can I use a different accident repair centre?

Yes of course, provided they have the facilities to do the repairs necessary for your vehicle, we can arrange for your repairs to be carried out elsewhere.


How is everything paid for?

The costs for the services provided are recovered directly from the at-fault drivers insurance provider on your behalf.


Will my insurer need to be informed?

They will, but you inform them purely for ‘information purposes only’ so they have a record of the accident but do not activate a claim on your policy.

The benefits of our service:

  • No need to claim on your car insurance

  • You have no excess to pay

  • Your no-claims bonus is not affected

  • The cost of your insurance should not increase as a result of the accident

  • Your like-for-like replacement vehicle is delivered typically within 3 hours of starting your assistance

  • Any damage to your vehicle is assessed by an independent automotive engineer

  • Repairs are arranged at an approved accident repair centre

  • You have the option of choosing the repairing garage yourself

  • Our partner solicitors can provide legal assistance with the recovery of expenses or compensation for an injury if required



To find out how our service could benefit you, call 0330 058 1704 for help and advice.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury