UK car accident recovery


Car Call and its partners provide full accident recovery and claims assistance to any driver in the UK. Our non-fault recovery and repair services enable thousands of people every year to get quality accident repairs and replacement hire vehicles without the disadvantages of a claim on their car insurance policies.

Call us now on 02392 484 244 to get your vehicle recovered and repaired and we and our partners will recover the costs for you.


Why use us?

It is a legal requirement to have car insurance to protect yourself and other motorists following road traffic accidents. However, if you are involved in an accident where you were not at-fault, you can make an accident claim independently of your insurer if you choose to do so.

We have helped thousands of motorists do just that over the years, enabling them to receive a range of services to resolve their accident issues but without having to pay any excess or lose their no claims bonus.


How our claims service works

Depending on the circumstances of your accident, we can enable your vehicle to be repaired, provide a like-for-like replacement vehicle and legal assistance with your accident claim.

The benefits of our claims service: -

  • There is an alternative to a claim on your own car insurance policy

  • You do not need to pay the excess on your policy

  • Your no-claims bonus should not be affected

  • You will receive the same service from us regardless of your type of cover

  • You will be supplied with a like-for-like replacement vehicle if your vehicle is un-roadworthy and/or being repaired

  • We arrange for your vehicle to be repaired at an approved accident repair centre or at a repairer of your own choice

  • We provide legal assistance with issues such as injury compensation, loss of earnings or damaged property

  • We and our partners recover the costs associated with your claim directly from the at-fault drivers insurer on your behalf


To find out more about our service simply call 02392 484 244 for help and advice.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury