Vauxhall Car Insurance claim


Why you may not want to claim on your insurance after a no-fault accident. Compare our services to those provided in your policy, contact us today.



Get free independent alternative advice by calling Car Call today on the number above and compare our services to that of your insurance company after an accident.

Looking to make an accident claim on your Vauxhall Car Insurance policy? If you were responsible for the accident, then you will almost certainly have to make a claim on your policy, however did you know that you also have the option of choosing independent accident assistance if you were not at-fault for the accident?

Car Call and its partners help thousands of motorists every year independently of their insurers. We can arrange the assistance you need, and there is no need to make a claim on your car insurance.

To find out how our alternative accident assistance compares to a claim on your car insurance, call 0330 058 1704 and we will be happy to help.

A non-fault accident claim on any car insurance policy can result in you having to pay your excess, you lose your no-claims bonus and ultimately the cost of your insurance is likely to increase as a result.

If the accident was not your fault, we may be able to independently arrange accident assistance, repairs and car-hire for you without you having to claim on your own insurance policy.

By providing your accident assistance independently, you will have no excess to pay and your next renewal premium should not increase as a result of your claim.

We and our partners can also provide legal assistance to help you recover lost earnings and pursue an injury compensation claim if needed.

Cost are recovered on your behalf directly from the at-fault driver’s insurer.

Here is a summary of the services we provide:

  • We and our partners recover the costs directly from the insurance provider of the person at-fault

  • No claim on your policy means no excess to pay

  • We will provide you with a like-for-like replacement hire-car

  • Your replacement hire-car is delivered to your home or work place typically within 3 hours of starting your claim

  • You are free to use your replacement hire-car whilst yours is un-roadworthy and being repaired

  • Your vehicle will be repaired at an approved accident repair centre in your area or a repairer of your own choice

  • If your vehicle is a total loss, you can use your replacement for up to 7 days after you receive your settlement cheque

  • Our partner solicitors provide legal assistance as part of our accident assistance

  • We are available 24 hours a day to assist with your claim



To get assistance after your accident but without a claim on your policy, call 0330 058 1704 and we will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury