Volkswagen Motor Insurance Car Claim?


Why you may not want to claim on your insurance after a no-fault accident. Compare our services to those provided in your policy, contact us today.



Get free independent alternative advice by calling Car Call today on the number above and compare our services to that of your insurance company after an accident.

Drivers of Volkswagen vehicles insured with Volkswagen Motor Insurance may assume that in order to get their vehicles repaired after a non-fault accident, they have to make a car claim on their policy.

However, anyone with any insurer has option of getting their vehicle repaired independently of their insurer. In fact – thousands of drivers every year now do this because they believe it is a cost-effective alternative to a claim on their car insurance.

To find out how our independent accident assistance compares to a claim on your car insurance, call 0330 058 1704 and we will be happy to help.

If the accident was clearly not your fault, we may be able to independently provide all the services you need to resolve your accident - but without a claim on your own insurance policy.


How does this benefit me?

The key advantage of doing this, is that you will have no excess to pay and your next renewal premium should not increase as a result of an accident that was not your fault.

Remember your policy has a ‘no-claims’ discount not a ‘no-blame’ discount.

We and our partners enable you to get your vehicle repaired, whilst ensuring you stay mobile by providing a like-for-like replacement hire-car during the repair process.

Need legal assistance? No problem, our partner solicitors can help you recover lost earnings, costs of damaged property and help with compensation related issues.

The services we provide:

  • We recover the costs directly from the insurer of the at-fault driver

  • You have no excess to pay

  • We will provide you with a like-for-like replacement hire-car

  • Your hire-car will be delivered to your home or work place typically within 3 hours of starting your claim

  • You can use your hire-car whilst yours is un-roadworthy and being repaired

  • Your car is repaired at an approved accident repair centre in your area

  • If your car is a total loss, you can use your replacement for up to 7 days after the receipt of your settlement cheque

  • You can use a repairer of your own choice if you have a preference

  • Our partner solicitors provide legal assistance as part of your claim
  • Our claims team are available 24/7 to assist



To find out more about our service, call 0330 058 1704 today.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury