Bike or cycling accident claims advice


If you or someone you know has been involved in an accident whilst cycling or riding a bike, you should be able to make a claim against the driver of the vehicle involved.

Here at Car Call we and our partners provide help and advice for people involved in all types of road accidents. If you would like help with your accident please call 02392 484 244 and we will help with any questions you may have.


About bike and cycling accidents

More and more people are choosing to cycle rather drive these days. Whether you are saving on your travel costs or just trying to stay healthy, cycling can have many benefits for you.

Sadly, even though you may be a good cyclist with the correct equipment and good road sense, you are still vulnerable to the carelessness of other road users on our busy roads.

If you have been involved in an accident that was not your fault you are entitled to make an accident claim against the at-fault party, just like any other road user.

If you are involved in an accident we may be able to help you receive the following services:-

  • We can arrange for your bike to be repaired or look to recover the full cost of your bike for you

  • We may be able to arrange for you to have a replacement bike or provide a hire-car if you have a full driving licence

  • Full legal assistance with issues such as loss of earnings or claims for injury compensation

  • Comprehensive support from our experienced claims advisors at all times


We will recover the costs on your behalf, directly from the at-fault drivers insurer.

If need advice following an accident or would like to know more about our service, simply call 02392 484 244 and we will be happy to help.



No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury