Can I make a car accident claim?



If you are looking to make a car accident claim, you should consider all the options available to you. Making a claim with your insurer is not necessarily the best or most cost effective option, so it's important to get the best advice available. Call 02392 484 244 and we will be happy to help.

If you are asking yourself the question 'Can I make a car accident claim', it will of course depend on the circumstances. Generally speaking if your vehicle has been damaged due to someone else's negligent driving, the answer is usually yes.

The law requires that you must exchange details of the owner, driver and the vehicle registration mark of the vehicles involved as a minimum, but in reality you will need to provide as much additional information as possible in order to prove that you were not at fault for the accident.

This information should include details of the location, the drivers involved, any independent witnesses, the vehicles involved, and photographs of the damage and the final positions of vehicles after the accident.

Contrary to what your insurer may tell you, we can independently help you get your vehicle repaired, supply you with a like-for-like replacement hire vehicle and provide the legal assistance you need.

Because we deal directly with the at-fault drivers insurer, it means that your insurer does not handle your claim and so you will almost certainly not have to pay the excess on your car insurance policy.

We appreciate that many people could not afford car insurance at all without having a large excess on their policy. In addition to this, options such as a guaranteed like-for-like replacement hire vehicle or legal assistance may not be available to you if you can only afford basic insurance cover.

If we handle your car accident claim for you, we can offer you these services 'as standard'.


Our service at a glance


Question Answer
Can I get a like-for-like replacement vehicle? Yes
Can my replacement be delivered to home or work? Yes
Can you organise the repairs to my car? Yes
Can I choose the repairing garage? Yes
Guaranteed accident repairs? Yes
Ethical solutions with the best possible settlement? Yes
An alternative to a claim on my own insurance? Yes
Can you just give me some free advice? Yes


If you would like help and advice with any accident claim, simply call 02392 484 244 or send us your contact details using the form on this page and we will contact you.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury