Can a car passenger claim compensation?



If you have been travelling as a car passenger in a road accident, you may be entitled to claim compensation if you have been injured. Call us on 02392 484 244 for free help and advice.

Anyone who has suffered as the result of someone else's negligent or careless driving is entitled to try and seek compensation not only for the discomfort they have been through, but also for the following:

  • Earnings lost as a result of the time taken off work to recover from an injury

  • Out of pocket costs or expenses incurred as a result of your accident

  • Costs associated with any specialist treatments you may need to assist with your recovery

The law in the United Kingdom states that anyone can pursue a claim for compensation for up to 3 years following the car accident that caused the injury.

In certain exceptional circumstances this period may be longer, so it is important to seek legal advice to determine if this applies in your particular case.


Who would I claim compensation from?

Your claim would be made against the person or people responsible for the accident you were involved in. This could be the driver of the other vehicle, the driver of the vehicle you were travelling in, or in some cases both.

Provided that the individuals involved are properly insured, we may be able to assist you with your claim.

If the person responsible is not insured, it may still be possible to pursue a claim with the aid of the Motor Insurers Bureau. This is an organisation funded by the insurance industry to provide support for individuals in this type of situation.

Some people feel uncomfortable about making a claim against someone they know. This is of course a personal choice, but it is important to remember that anyone who drives a vehicle has a duty of care to their passengers and they should accept the responsibility if they are to blame.


How we can help

We and our partners help thousands of people every year with road accident claims, independently of their insurers.

In most instances this enables our clients to achieve a more comprehensive and cost effective level of support than would normally be available to them through a claim on their car insurance policy.

In addition to legal assistance, we can also help with the following:

  • Arrange for a temporary comparable replacement for an un-roadworthy vehicle

  • The replacement vehicle can be delivered to your home or place of work

  • Repairs to your vehicle can arranged at an approved accident repair centre or at a repair centre of your own choice

To find out if we can help you, simply call 02392 484 244 or send us your contact details using the enquiry form on this page and we will contact you.



No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a comparable replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a comparable replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury