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Motor Accident?

Make a claim with AA Car Insurance


Why you may not want to make a claim on your own policy. Compare our services to those provided in your policy, contact us today.

Car Call Claims line

Get free independent alternative advice by calling Car Call UK today on the number above and compare our services to that of your insurance company after an accident.

If you have an AA car insurance policy you would normally get in touch with the AA car accident claims line following your accident. For independent advice and assistance with car accident claims call 0330 058 1704 and we will be happy to help.

Being involved in a road accident can be a traumatic experience. We aim to help you get through this by managing all your accident services for you and keeping the whole process as stress free as possible.

If you did not cause the accident that you were involved in, we and our partners can provide you with the help and assistance you need, but we do this independently of your insurer.


What happens if I make a non-fault claim
on my car insurance policy?

There may be disadvantages to making a non-fault claim on your own car insurance policy.

  • You will almost certainly have to pay your insurance excess

  • Your insurance premiums could increase as a result of your claim

  • If your no-claims discount is not protected, you could lose it

  • You may get a courtesy car, but it may not be appropriate for your needs

  • There could be limitations on the length of time you can use the courtesy car for

  • You may not have a choice where your vehicle is repaired

  • Your policy may not include legal support



If some of the above apply to you, we may be able to help you make a claim independently of your insurer

We can independently provide the following services for you:

  • We will recover the costs of your services directly from the responsible drivers insurer on your behalf

  • Provide you with a guaranteed like-for-like replacement for you to use while your vehicle is repaired and if it is un-roadworthy

  • Your replacement vehicle can be delivered to your home or place of work, typically within 3 hours of starting your claim

  • If your vehicle is a total loss, you can use the vehicle for up to 7 days after the receipt of your settlement cheque

  • Repairs to your vehicle will be carried out at an approved accident repair centre or at your preferred repairer

  • Your vehicle repairs are fully guaranteed

  • Legal assistance is provided for accident related issues including claims for compensation, vehicle recovery costs and lost earnings


Call 0330 058 1704 if you have any queries and we will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call UK and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.
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