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Motor Accident?

Make a claim with Post Office car insurance


Why you may not want to make a claim on your own policy. Compare our services to those provided in your policy, contact us today.

Car Call Claims line

Get free independent alternative advice by calling Car Call UK today on the number above and compare our services to that of your insurance company after an accident.

If you have a Post Office car insurance policy you would normally get in touch with the Post Office Insurance accident claims line following your accident. For independent advice and assistance with car accident claims call 0330 058 1704 and we will be happy to help.

Unfortunately not all of us can afford the level of cover that we would like for our cars. This can mean you have to make a compromise between the features available, the level of excess and the annual costs.

If you have an accident that was your fault you will of course be limited to the services available on your policy.

However if you were not responsible for the accident occurring, we and our partners can provide you with a comprehensive range of free accident aftercare services which in most cases will not require you to make a claim on your own insurance policy.

We will arrange the services you need and recover these costs on your behalf, directly from the at-fault driver's insurer.

If you make a non-fault claim on your insurance policy, you will almost certainly still have to pay the excess. This amount may be recoverable at a later date, but this can be a lengthy process and may leave you out of pocket for a period of time.

As we manage your accident claim independently of your insurer, you will not have to pay the excess on your policy and your no-claims bonus should be protected.

We can arrange the following services for you:

  • If your vehicle is un-roadworthy or being repaired, we will deliver a like-for-like replacement vehicle to your home or place of work, typically within 3 hours of accepting your claim

  • We will arrange for your vehicle to be repaired at an approved accident repair centre that is local to you

  • If you would like the repairs carried out at a manufacturer approved repairer or you would just like to use a particular garage, let us know and we will make the arrangements for you

  • Professional legal assistance is included with our service

  • We can help with accident related issues such recovery charges, uninsured losses and claims for compensation

  • Your claims advisor will arrange everything for you and keep you up to date with your claims progress

To find out more about our services, call 0330 058 1704 or send us your contact details using the form on this page and we will call you back.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call UK and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.
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