Road accident compensation claims


You may have seen or heard the term 'road accident compensation' and wondered what it meant. It is slightly misleading because what it actually refers to is the recovery of costs from the at-fault drivers insurance company for damage repairs, expenses or replacement car-hire relating to your accident. The 'compensation' actually refers to a sum of money awarded to an individual who has suffered some kind of personal injury as a result of the accident.

The most common injury sustained in road accidents is whiplash. Whiplash is where the head is thrown violently forward and then backwards at high speed at the moment of impact. Although the full extent of such an injury often does not manifest itself until many hours or days after the accident, it can still nonetheless be a very painful and debilitating condition.

If you are suffering from any pain or stiffness in the neck, shoulder or lower back area in the days following the car accident, it's possible you may have suffered a whiplash injury. The solicitors we work with are leading industry professionals specialising in personal injury compensation claims. You can be assured that we will always look to achieve the best possible compensation settlement available to you.

Because we specialise in the management of ALL the issues relating to your road accident, all you have to do is make one phone call to us and we can arrange your car repairs, replacement car-hire and any injury compensation claims for you. Remember you do not have to make a claim on your insurance because we and our partners recover your costs and expenses from the at-fault drivers insurance company.

So the easiest way to keep your no claims bonus and take all the stress out of the situation, is to just give us a call and let us do the rest. Our experienced team of claims advisors and service partners will deal with everything for you, keeping you informed at every stage of the process so you can just get on with your life, safe in the knowledge that your damaged car will be returned to you in the condition it was in prior to the accident.

If you have had an accident that was not your fault, please call us now on 02392 484 244 for free help and advice from one of our experienced claims advisors.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury