Whiplash neck pain




In a car accident the driver or passengers will normally be held securely in place by their seat restraints at the moment of impact. As the head is not secured, the inertia will cause the head to be thrown violently forward, and then backwards in a ‘whiplash motion’ as the vehicle suddenly comes to a stop.

This whiplash motion can cause both hyperflexion (abnormal flexing of the neck) and hyperextension (abnormal extension of the neck). This type of neck trauma commonly known as a whiplash injury, can cause either short term or long term pain and discomfort. This could be as a result of a number of different types of damage to the neck and upper spine areas.


Muscular neck injuries

Muscular injury is the most common cause of whiplash pain. The muscles in the neck and upper back area are often overstretched or torn. These are usually not serious and can be treated using a variety of different therapies.


Fractured vertebrae

A fractured vertebrae from a whiplash injury is more serious and may require a course of drugs to control the pain, a back brace to restrict movement and in some cases surgery to repair the damage.


Herniated discs

The discs in the upper spine can be subject to tremendous pressure during a whiplash motion and can cause them to herniate or rupture. Herniated discs which occur due to whiplash are can be painful for a number of weeks, but should typically recover within 2 months of the accident.


Pinched nerves

In the spine, a pinched nerve is usually caused by a herniated disc pressing on it. Pinched nerves in the spine tend to happen in the neck and lower back causing radiculopathy which is known as a ‘referred’ pain because it is felt in other areas of the body (arms or legs etc.) that are remote from the source of the injury.

If you have sustained a whiplash injury following a road accident that was not your fault, you may be entitled to claim compensation. Please call us now on 02392 484 244 for help and advice from one of our experienced claims advisors.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a comparable replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a comparable replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury