Accident Claim with Mercedes Insurance?


Why you may not want to claim on your insurance after a no-fault accident. Compare our services to those provided in your policy, contact us today.



Get free independent alternative advice by calling Car Call today on the number above and compare our services to that of your insurance company after an accident.

Being a Mercedes Insurance policyholder, you may normally just contact the accident claims line after any type of accident.

But did you know that drivers who are not ‘at-fault’ can alternatively get assistance without a claim on their insurance policy?

Car Call and its partners help thousands of drivers every year get their vehicles repaired, a replacement hire car and legal assistance – but without a claim on their car insurance.

To discover the many benefits of our independent accident assistance, call 0330 058 1704 and we will be happy to help.


Why our customers choose our service

By not making a claim on your own insurance your no-claims bonus is not affected and you don’t pay the excess you may have on your policy.

We and our partners arrange a range of professional services to assist with your claim, with the costs of these services being recovered directly from the at-fault driver’s insurer by our partner solicitors.


How we resolve your accident:

  • We and our partners provide a suitable like-for-like replacement hire-car for your un-roadworthy vehicle. We endeavour to provide a vehicle that is as similar as possible to your own – to make things simpler for you

  • The replacement vehicle will typically be delivered to your home or place of work within 3 hours of starting your claim

  • Your damaged car is repaired at one of our approved accident repair centres or at a repair centre you specify

  • Your vehicle repairs are guaranteed and only use genuine parts are used

  • For legal assistance with issues such as the recovery of expenses or a claim for injury compensation, our partner solicitors provide this as part of your claim



To find out more about our service, simply call 0330 058 1704 or send us your contact details using the form on this page.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury