Terms and Conditions

Car Call look to independently provide helpful advice and assistance for anyone involved in a collision.

Our claims advisors will take details and look to suggest a course of action for your particular situation.

We will record the details of the incident and where appropriate process the claim on your behalf.

If your vehicle is un-roadworthy, depending on the circumstances and information supplied we may be able to supply a comparable replacement vehicle for you to use until the repairs to your vehicle are complete or your vehicle is deemed to be a total-loss. If your vehicle is roadworthy we will look to provide a replacement vehicle whilst repairs are taking place.

We will look to appoint an independent automotive engineer to carry out an inspection of the vehicle and determine the extent of the damage.

We can arrange for an approved Accident Repair Centre to carry out the repairs to your vehicle, or you can specify a repairing garage of your choice.

We will look to keep you informed of how the claim is progressing.

Car Call do not provide legal advice, this will be provided by your appointed solicitor.

If necessary we will look to appoint impartial legal representation for you from our panel of specialist motor claims solicitors, however you are free to choose an alternative solicitor should you wish to do so.

If the collision is not your fault we will look to arrange the recovery of your losses from the at-fault vehicles insurer. This is dependent on the circumstances of the collision and each claim is treated on an individual basis.

Any member of the public, customer or policyholder can use this service, and it is your legal right to choose who repairs your vehicle.

We are here to help and assist you, all assistance offered and information given is provided by Car Call and your statutory rights are unaffected.

Should you have any questions, queries or comments please contact us directly, details can be found of how to do this on our contacts us page here.

No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a comparable replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a comparable replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury